Privacy Policy

Effective Date: January 1, 2023  |  Last Updated: March 9, 2026

J&Y Industries LLC, doing business as Orlando Laser Shop ("we," "us," or "our"), is committed to protecting the privacy and personal information of our customers, website visitors, event participants, job applicants, and business partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, participate in events, apply for employment, or communicate with us.

By using our websites, services, or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including but not limited to:

Category	Types of Information	How Collected
Customer & Order Information	Name, email address, phone number, shipping address, billing address, payment information, order details, personalization/engraving instructions	Shopify checkout, direct communications, phone/text
Event Lead Data	Name, email address, phone number, company name, job title, and other fields as determined by the event client	Firebase-powered lead capture applications at live events
Career/Job Application Data	Name, email address, phone number, resume/CV, work history, education, references, and other standard employment application information	Firebase-powered career application portal
Corporate/B2B Client Data	Business name, contact name, email, phone number, shipping details, logo files, design specifications, purchase orders	Direct communications, email, phone, text message
Communications Data	Content of phone calls, text messages (SMS/MMS), emails, and other correspondence	RingCentral (phone/SMS), email, website contact forms

1.2 Information Collected Automatically

When you visit our websites, certain information is collected automatically through cookies and similar tracking technologies:

Data Type	Details	Technology
Usage Data	Pages visited, time spent, click patterns, referring URLs, browser type, device type, operating system	Google Analytics
Shopify Analytics	Shopping behavior, cart activity, conversion data, session information	Shopify built-in analytics
IP Address & Location	Approximate geographic location derived from your IP address	Web server logs, analytics platforms
Cookies & Tracking	Session cookies, persistent cookies, and similar identifiers	See our Cookie Policy section below

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as Shopify (order processing), payment processors (transaction confirmations), and social media platforms (when you interact with our social media pages on Facebook, Instagram, or Nextdoor).

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Details
Order Fulfillment	Processing orders, personalizing products, arranging shipping and delivery, communicating order status updates
Customer Communication	Responding to inquiries, providing quotes, coordinating projects, sending order confirmations and updates via phone, email, or text message
Event Services	Collecting lead data on behalf of our event clients, facilitating live event engraving services, and providing lead reports to the sponsoring client
Employment Processing	Evaluating job applications, contacting applicants, conducting the hiring process
Business Operations	Quality assurance, training, dispute resolution, legal compliance, fraud prevention
Website Improvement	Analyzing website usage to improve user experience, optimize content, and enhance functionality
Account & Payment Collections	Contacting clients regarding outstanding balances, researching publicly available information to locate updated contact details for clients with unpaid accounts, and pursuing legal remedies for unresolved debts

We may supplement the information you have provided to us with publicly available information (such as public records, business directories, and similar sources) for the purpose of contacting you regarding outstanding account balances. We do not sell, rent, or share your information with third-party debt collection agencies. All collection efforts are conducted internally by Orlando Laser Shop.

3. Call Recording Disclosure

We use RingCentral as our business communications platform. Phone calls to and from our business may be recorded for quality assurance, training, order accuracy, and dispute resolution purposes. By calling our business phone number or receiving a call from us, you acknowledge and consent to the recording of that call. If you do not wish to be recorded, please inform us at the beginning of the call, and we will disable recording for that conversation. You may also choose to communicate with us via email instead.

4. Text Message (SMS/MMS) Communications

We use text messaging to communicate with clients regarding orders, projects, quotes, scheduling, and general business correspondence. We do not send promotional or marketing text messages. Our text communications are limited to transactional and operational purposes related to your active business relationship with us.

Opt-In: By providing your phone number and engaging in text message communication with us, you consent to receive transactional text messages from Orlando Laser Shop related to your orders, projects, and business inquiries. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Orlando Laser Shop for order confirmations, status updates, project coordination, quotes, scheduling, and customer service. Messaging frequency varies. Message and data rates may apply.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message, contacting us at contact@orlandolasershop.com, or calling us and requesting to be removed from text communications. Once you opt out, we will only communicate with you via your preferred alternative method (email or phone call).

Message Frequency: Messaging frequency varies. Message and data rates may apply.

SMS Consent: Your consent to receive SMS messages is not shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers collected for SMS purposes will not be used by or shared with any third parties or affiliates for their own marketing use.

Opt-Out: To opt out at any time, text STOP. For assistance, text HELP or visit our website at orlandolasershop.com. Visit our Privacy Policy and SMS Terms & Conditions for more information.

For complete SMS terms, please see our SMS Terms & Conditions.

5. Event Lead Data & Data Retention

When we provide live event engraving services or lead capture services, we collect personal information from event attendees on behalf of our event clients using Firebase-powered applications. This data is collected for the specific purpose requested by the event client.

Important:

Data Sharing: Event lead data is shared with the sponsoring event client who contracted our services. The event client's use of that data is governed by their own privacy policy.

Data Retention: We retain event lead data for a maximum of six (6) months following the event date. After this period, all event lead data is permanently deleted from our systems, including our Firebase databases.

Data Minimization: We collect only the information fields requested by the event client for the specific purpose of the event.

6. Career Application Data

Personal information submitted through our career application portal is used solely for evaluating your candidacy for employment with Orlando Laser Shop. Application data is retained for a reasonable period following the conclusion of the hiring process and is then deleted. We do not sell or share applicant data with third parties.

7. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. Period.

We may share your information only in the following limited circumstances:

Recipient	Purpose
Service Providers	Shopify (e-commerce), RingCentral (communications), Google (analytics), Firebase (data applications), payment processors, and shipping carriers — only as necessary to fulfill our services to you
Event Clients	Lead data collected at events is shared with the sponsoring client as part of our contracted event services
Legal Requirements	When required by law, subpoena, court order, or to protect our legal rights, safety, or property

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting platforms, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

Data Category	Retention Period
Customer/Order Data	Retained as long as necessary to fulfill orders, provide ongoing services, and comply with legal and tax obligations
Event Lead Data	Deleted within six (6) months after the event date
Career Application Data	Deleted within a reasonable period after conclusion of the hiring process
Call Recordings	Retained for a reasonable business period for quality assurance and dispute resolution, then deleted
Text Message Logs	Retained as part of our business communications records for a reasonable period
Website Analytics	Subject to Google Analytics and Shopify data retention policies

10. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Communications: You may opt out of text messages (reply STOP or contact us), request removal from marketing communications, and choose alternative communication methods.

Do Not Track: Our websites do not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

11. Children's Privacy

Our websites and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us immediately.

12. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a verifiable consumer request, please contact us at contact@orlandolasershop.com.

13. Florida Residents

If you are a Florida resident, you may have additional rights under the Florida Digital Bill of Rights (effective July 1, 2024), including rights related to access, correction, deletion, and data portability. To exercise these rights, please contact us using the information below.

14. Third-Party Links

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

16. Contact Us